Frustrating nedbank loop holes

I've had the worst experience ever today. Juat trying to get a personal loan settlement amount from them. As a lifestyle clients I was transfered more than thrice after calling *** number and the hang on times were terrible So frustating. This loan account is not visible under my list of accounts on the money app in order to link it. I Still dont have a settlement and have given up phoning. It's so frustrating.

The second loan which I did pay today I now find out I paid into the wrong Nedbank account deemed " Nedbank non-life and personal". This acc os selectable under the bank-approved recipients on the money app. I only followed the instructions from a settlement letter send to my email from the app as this loan acc as linked to my profile and you can then request such a settlement on the app. Now I believe I have to wait 24 hours yo phone back so the payment can be redirectes to the right account. The ref no and amount is correct though...i feel these hugely frustrating system loopholes is just enough yo make me wanna take my business elsewhere where it's simple, easy and user-friendly.