Frustrating Nedbank

Complaint Regarding Double Home Loan Deductions and Poor Service To whom it may concern, I am writing this with extreme frustration regarding my home loan account with Nedbank. For months now — since last year — my home loan repayment has repeatedly been deducted twice from my account. This issue happens almost every month, and despite numerous attempts to resolve it, nobody seems able to explain what is going on or provide a permanent solution. What makes this even more upsetting is the level of service I receive when payments are due. If a payment is late, I receive constant phone calls from your representative, Varishka, multiple times a day, every week, every month. However, when I need assistance regarding refunds or explanations for these incorrect double deductions, she is suddenly unavailable and impossible to reach. This situation has caused unnecessary financial stress, frustration, and inconvenience. It is completely unacceptable that such a serious issue has continued for so long without resolution. I request the following urgently: A full investigation into why duplicate deductions are being processed on my home loan account. Immediate reimbur*****t of all incorrect deductions. Written confirmation that this issue has been permanently resolved. Proper communication from a responsible representative who can actually assist when needed. I expect this matter to be treated seriously and resolved without further delay. Regards,