Frustrating Experience with Unwanted Greenbacks Charges

I have a home loan with Nedbank, and to gain online access to my home loan account, I was required to open a Nedbank account. Since I don’t receive my salary through Nedbank, I chose the most affordable option, which costs R5 per month. However, a few months ago, around June, I noticed that Nedbank had automatically activated Greenbacks on my account, which comes with a R30 monthly fee. This makes no sense—paying R30 on an account that only costs R5 per month, which I only opened to access the online platform.

Since then, I’ve called Nedbank multiple times to cancel the Greenbacks service on the following dates:

• 18 June (***) • 13 July (***) • 7 August (Awaiting call reference number)

Despite these attempts, the account has not been cancelled, and I’m still being charged R30 per month for an account I barely use. To make matters worse, the account is now in arrears and accumulating interest.

How is this acceptable?