frustrating calls

I have a nedbank credit card for 3months and not received a statement despite providing my email address previously many of times and my debit order was not processed. So i called *** today. I then upon request received my statements. This afternoon I received 9 calls from *** in regardsTo payment. I asked marteleak how do I make payment without a statement she tells me to pay what I can afford. Then she tells me she's sending my statements. So I asked her why didn't she ask me 1st if I recieved a statement before asking for payment. and I asked y wasn't my debit orders processed she had no answer. ThenI asked why are you calling me for money.....I am totally frustrated with the bad service from nedbank, how do you expect payment with no statement. What happens if there was theft/***** who's liable?????? Unfortunately for nedbank I reconcile my statements before payments.