Frustrating Beyond Belief

I have not received statements on my home loan from Nedbank in more than two years. I have made many calls to the Helpdesk, to no avail. At one stage they had the wrong email address for me. Helpdesk could/would not correct it for me, I had to go to a branch. They changed it, but after another call to the Helpdesk, I discovered that the branch had spelt it incorrectly. After another visit to the branch and they corrected it. I have subsequently made more calls to the Nedbank (No)Helpdesk and am still not receiving statements. This is one of the most inefficient organizations that I have ever had the displeasure of dealing with. Do NOT take out a home loan with Nedbank