DS
Donovan S

1 reviews | Active since Jun 2017

11 Jul 2021, 23:42

FRUSTRATING BANKING SYSTEM

I have bank accounts with FNB, ABSA and NEDBANK and out of all of them for me the worst bank is NEDBANK because thier banking systems and processing are full of flaws.

- In the last two weeks I lodge complaints three times because I deposit money in my account which is immediately available because the method is cash or direct credit transfer. I can transact and do payments but after 12 at night my account goes into a minus for the transaction amounts processed from the account when it was still in credit. This is a big frustration because when this happens I do not have access to the funds that was left in the account before 12 at night.

- Payments made via EFT is always delayed for in and out transactions.

- Online and on NEDBANK Money App there is no real time list of transactions and also not for recipients you made online payments to. This causes a problem when you want to confirm a transaction or if you want to resend a proof of payment done online.

I lost all confidence in NEDBANK because now everytime I'm scarred when I use the account it will leave me stranded because the funds not available when I need it and I cant trust the systems for payments because its always delayed.

I never before experienced so much problems with a bank untill I opened an account with NEDBANK. Other banks I use and used systems works in real time flawlessly and instantly. NEDBANK must review their systems and learn a thing or two from the other leading banks because surely I'm not the only disappointed and disatisfied customer.

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