Frustrating App and Overall experience as new client!

So Nedbank contacted me regarding applying for a credit card, which I did. Then the fun started! I was approved, went to fetch the card and asked the Rondebosch branch if something should be done to link it to an App for online payments. No need said the lady. Guess what? I had to return the next day to link it to my profile, then again the following day to get it linked to my dashboard. This morning, attempting to do my first payment, it told me I am not authorized for "sensitive" transactions and I am unable to load recipients. Called the call centre, call dropped twice...3rd time it seemed I got to someone that could help me, who told me I had a previous profile they want to link it to, but his manager needs to authorize it. Holing 40 mins, call dropped without getting anywhere...No impressed as I am on hold again for 14 minutes....