Frustrated with Nedbank insurance service!!

<p>I recently got retrenched. I contacted the Nedbank claims department as I have been paying insurance towards Retrenchment for the past few years. I currently have a Nedbank credit card which I obviously won't be able to pay anymore. I made contact with the call centre on the 12th of June and sent them all the necesssary documentation they required in email. I requested that they confirm receipt of my mail and keep me updated with the progress. After a week I heard nothing and called the Call Centre again. They apologised and confirmed telephonically that all was received and was in order. I then asked them again to please keep me updated. Its the 5th of July and still nothing!! Firstly, why is it taking this long to sort out and secondly why is it so hard to keep me updated with the progress of my claim. I have been banking with Nedbank for almost 20 years and this is the service I receive??? Highly frustrated and dissapointed.</p>