Frustrated with Nedbank Banking System

It's amazing that Nedbank desires one to do Online Banking, use the Netbank Money App, to update one's profile, but if you live in a small town, with no suburbs, one cannot update your profile. Going into a Branch of Nedbank is the most frustrating experience because of the tortoise like service and the slowness of the Nedbank Computer System. I have another account at FNB and updated my profile without any complications.