Frustrated Nedbank Client

Required a 3 month statement on my savings account on 16th February 2021.Was told by a Nedbank consultant after standing in a long queue for over 30 minutes outside the bank that I should rather use the ATM for a statements as it was free and by using the teller would cost R100.00. I was not aware one could obtain a 3 month statement from the ATM machine and proceeded to get the statement . I notice today however that Nedban have charged me R35.00 for the statements from the ATM.Thas outrageous when whine is told its free., surely the consultant knows what she is talking about. I would go back to her and complain but not prepared to go through the waiting in queue procedure again. I require this amount to be reversed Frustrated Nedbank Client