Frustrated Customer

On the 27th of August 2023 at around 18:13pm I went to Nedbank ATM Lebowakgomo to deposit money into my Business Account. Initially I had an amount of R20 000.00 of which I took a bunch of cash without counting it and deposited it. The ATM gave me an error whereby the cash disappeared into the ATM slot but was not deposited into my Business Account.

Frustrated, I tried 2 different ATM's and made a deposit of R3 200.00 and R3 600.00 respectively and succeeded.

This means that the first ATM I deposited R13 200.00, second R3 200.00 and R3 600.00 at the third ATM. I contacted Nedbank immediately to tell them about my predicament and I was assured that they will investigate the matter further.

After a follow-up with Nedbank on several occassions, I was informed that they recovered R6 600.00 of the R13 200.00 that I deposited. The R6 600.00 amount response from Nedbank only came when I disclosed that I deposited R13 200.00. What happened to the remaining R6 600.00? I have been in loggerheads with Nedbank to provide me with proof on how the R6 600.00 was recovered without success. Nedbank is not willing to resolve this dispute even though I have been making efforts of following up with them.

Is this how Nedbank treats their customers and is this what you mean when you say "You make things happen"?.

Nedbank you are making things happen for me by increasing my woes and not by resolving a dispute with a customer who has been loyal to you for years. I think it's time to move my account to a reputable bank that will take care of my money seriously and that will make things happen for me. Nedbank you have really disappointed me and my business.