Frustrated Customer

I recently opened an account at nedbank (current account ) for my salary to be deposited in it. I specifically said I do not want to stand in queues on my payday so I want cellphone banking and Internet banking to make banking easier for myself. Yesterday I received my salary and when I tried to make transfers via cellphone banking and internet banking I received an error message informing me that I am not registered for sms updated. This is so frustrating because now what I was avoiding is happening. I went to the Nedbank branch and had to stand in the queue for almost an hour because only 2 people are assisting at the teller and enquiries area. This is unacceptable. Nedbank should consider upgrading their service standards.