FRUSTRATED CLIENT

I’ve had a good relationship with NEDBANK, thorough frustration has brought me this platform to vent out my frustration and get assistance. ASAP!

25/09/2019- I called in for a settlement amount spoke to NQOBILE then was transferred to SANDILE who gave me a settlement amount to be paid on the same day, which was done. SANDILE assured me that there will not be any added charges on the card when I ask of any additional fees.

27/09/2019- Spoke to LEBOGANG then ELIZE who was logging an account closure request, the line got cut off she never came back to me. On the same day I called again spoke to NOMUZI, who advised my d/o went off, SANDILE never advised that I would need to request for a cancellation on the d/o. NOMUZI advised I get the d/o reversed, which was done.

03/10/2019- Did another follow up and spoke to JENIFER who advised my account has a debit balance and was opened, I told her I paid the settlement amount, she advised the amount paid was a ‘normal’ balance and not a settlement amount. I then requested for the recording of my initial call to be retrieved, she advised she was logging a call and will get back to me the same day, which NEVER happened. The quoted ***.

09/10/2019- Made ANOTHER follow up spoke to NOMUZI again, who is not professional and seems not to know what she’s doing. She said she is doing her checks put the phone on MUTE till I hung up. I decided to then log my complaint with Hellopeter as NEDBANK contact center has failed to help me.