Frustrated client.

had to stop my bank card due to a transaction I suspected was *****ulent. I requested that my replacement card be delivered to Vaal Mall. However, I received a message that my card was ready for collection from a locker and a link for directions. Unfortunately, the card was delivered to a locker I could not find. After my fourth trip, I gave up, as I was not fami**** with the area, and it was not delivered to the mall I had requested and know well. I appreciate Nedbank’s effort to be innovative with their processes, but please keep the client’s request in mind and avoid taking the initiative that disregards it. I am frustrated that the card will now be returned to the branch simply because I could not find the locker where I was supposed to collect it.