Frustrated

Good day

Just to bring under Nedbanks attention. At 9am i made a deposit at a Nedbank Atm nto my credit card. The atm took my money without processing the transaction. Upon which I called the number on the receipt that printed, the consultant advised me because a receipt printed I should go into the branch. So I have been here for more than 30 min still waiting to be assisted. Here are approximatly 40 clients in the bank with 3 tellers open. My question is Why? Nedbank should consider going back to the old system of banking as this is a HUGE frustration. PS its 10 am and still got no where and I have just been trying to pay my Nedbank credit card from 9 am this morning.

Regards Geraldine