LV
Lindsey V

1 reviews | Active since Sept 2015

26 Jan 2018, 15:08

FRUSTRATED

I am a very loyal Nedbank banker. And I am being harrased for payment and being sent sms' saying that i owe money on my account and my insurance will lapse, i have called in for this and the agent has told me that this has been sorted out yet again I am being harrased by numerous phone calls saying i missed payment and that i will be handed over !!!!!!!!!! I am fuming because i am a regular paying client i do not have bad debt and being harrassed for something that is a ****** up on your system makes me feel like i want t take my banking some place else.

PLEASE SORT YOUR SYSTEMS OUT!

0
Replies (4)
Nedbank
Nedbank's reply26 Jan 2018, 15:12
Official

Dear Lindsey

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

Best regards,

LV
Lindsey V's update26 Jan 2018, 15:24
Reviewer Update
Lets hope its not another agent calling me that my payment has been missed. Urgggh.
Nedbank
Nedbank's reply26 Jan 2018, 15:29
Official

Noted ,

Regards

Client Experience Team

Best regards,

Nedbank
Nedbank's reply31 Jan 2018, 11:55
Official

Good day Lindsey

We thank you for allowing us to intervene and provide feedback regarding your complaint.


Should you be satisfied with our intervention it will be greatly appreciated if you would convert your star rating on the complaint .


We look forward to a long-lasting relationship


Kind regards
Client Experience Team

Best regards,