Frozen Nedbank Account

I would like to share my horrible experience with Nedbank which is still not solved. 1 week ago without notification they decided to freeze my bank account. I contacted them through the customer service only to find out that my account had been frozen because of Fica and that I had to go in to my nearest branch which is 30km away. I took the documents into my branch spent 2hrs standing with teller in frustration with my husband whom also thought his account was frozen as he tried to send funds into my account with notification saying account frozen. The teller told me documents were accepted and all she was waiting for was notification for them to unblock my account which would be the same day. 1 week later my account is still frozen. After so many phone calls and being told the same thing over and over everyone blames Fica or that they are sorting this out and will get back to me. I find out that I had to fill in a declaration form with my income before they would unblock it. They could not email me the forms saying that I need to go back to my nearest branch 30km away. I finally managed to get forms from my main branch and sent them back asap expecting this to be now marked as urgent and again after I don't know how many calls the same thing they will sort it out and get back to me. Nobody did. I then managed to speak to the manager from the call centre and he was also going to call back after 2 hours or I could call him back and of course no returned calls. I called the direct number the manager gave me the next day only to find that this actually was not his number at all it was some other branch of Nedbanks. 1 week later hoping today would be the day after wasting hours on the phone still nothing has been sorted and my account is still frozen. It is the end of the month and I have no ways or means to access my account. Does this bank actually realise that this is actually a crime to do this to their client especially when they never notified me. I have been a Nedbank client for 40 odd years. It is a disgrace. This feels like a complete violation of my rights and dignity and it is month end where all my accounts need to be paid and people paying funds into my account. This is embarrassing to say the least. My husband and I will be closing our Nedbank accounts as this is shocking service to say the least.