Frozen Business Account
<p>So today Nedbank froze my business account for fica reasons. No notification, no requests for information,no contact at all.</p> <p>I now cant pay salaries and I cant pay suppliers.</p> <p>After jumping through all their hoops and supplying all their forms I am now told sorry it takes 4 or 5 days to unfreeze the account.</p> <p>NOT ACCEPTABLE!!!! How are businesses supposed to function when you do this? Do you care at all?</p> <p> </p>
Dear Paul
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Dear Paul
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
It's now Monday. I sent you my details as you requested.
All fica documents have been sent to Nedbank as they requested.
Account is still frozen and I have still been unable to pay my staff salaries. My business is now at risk.
Please give me the name of someone who has the authority to unfreeze this account.
It's now Monday. I sent you my details as you requested.
All fica documents have been sent to Nedbank as they requested.
Account is still frozen and I have still been unable to pay my staff salaries. My business is now at risk.
Please give me the name of someone who has the authority to unfreeze this account.
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team