froze account

I went to fica my account December 2015. The bank assured me that it was done. (Parklands branch) My account was frozen on 18 March- without any correspondence from my personal banker! I am currently out of the country- and have now been trying for eleven days to get this account activated again. <br> How is it possible that there is not a national system in place so that the one branch communicates with the other. I even got four different sms' e to inform me to collect my card at the Newton Park Branch- when I had already collected my card three weeks prior to the sms'e, at the Bayview Branch in Cape Town.<br> Nedbank is definitely not concerned about customer satisfaction or service- leaving me stranded without money over the Easter weekend. I reported this eleven days ago.