From best to worst, and rightfully so!

I've never been more disappointed in a company before than I am with Nedbank today.

I am an exisiting customer applying for a refinance on my home loan. I app**** online but due to an error at the credit bureau it was declined. Vermel Gobey Chetttiah who presents herself to me as my go to Nedbank person, has some appalling customer service s****s. Emails and phone messages simply ignored. Someone called Marius tells me that i need to go into a branch to resolve. I did, to Cresta. Sonke Mazibuko had no cooking clue what to do for me, but his team lead suggested we redo another application. This time paper based despite an online application already in the system. I even told him this will conflict but he assured me it was the right thing to do.

I get a call some hours later and Sonke tells me he cannot submit my paper based application as this is being handled by Vermel. How the **** is she holding this up and still ignoring me?

Do branches have any idea of your processes?

As a customer i am simply appalled. Had i been a new client i would have walked away weeks ago.