Friendly, considerate and intelligent staff

When I phoned the call centre, Mpume helped me brilliantly. She was considerate, and incredibaly effiicient. It was in the little things that I saw her wonderful work etiquette. I asked her for her name, that I may have a reference name in case I needed it. Not only did she spell out her name to me, but she also gave me a reference number, even though I did not ask for it. What amazed me was this-she was considerate. She knew that I might need help with her name, so she was thoughtful and spelled it out for me without me having to ask her. She was also considerate in the fact that I might need the reference number, even though I didn't ask her for it. Mpume was hands-on. She didn't say 'Well, the client didn't ask, so I won't tell,' like most. She understood that I probably didn't know what I needed, and helped me as much as she could anyway.<br> Thank you to the Nedbank Call Centre who has done a brilliant job in training intelligent, respectful and discerning staff, and thank you to Mpume.