Friendly bank that doesn't actually care

I got a home loan with Nedbank and I was impressed with the account opening process. For this reason when my father passed away I opted to move my mother banking to Nedbank.

My mother is elderly and I have been trying to assist her with this process all the way to getting power of attorney.

Each step of the way I have acted on the advice of nedbank and it has been a month and we still do not have a debit card for my mother to use despite having opened the account a month ago.

There has been no end of failed commitments and this has added so much frustration during a difficult time for the family.

The staff are friendly and helpful but they don't actually care about the needs of the customer.

Speaking to managers just gets you apologies with no actual outcome.

At this point it is easier to move banks which is the plan.