1 reviews | Active since Jun 2016

23 Jun 2016, 12:30

FREEZING YOUR ACCOUNT BY ACCIDENT???????

<p>With shock I learnt that my business account is frozen. The bank then investigated and explained that nation wide people's accounts were frozen by accident? I am travelling abroad and need to get my finance for the business in order. I only have today. Now I have to wait for either today or tomorrow for them to fix my account. Why must I wait if I am not at fault. This is not acceptable.</p>

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Replies (1)
Nedbank
Nedbank's reply23 Jun 2016, 12:34
Official

Dear Alicia,

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team