Freezing a new account

I have opened a Ned bank platinum account recently, after I collected my card at the branch in n1 city I sent my banking details to my boss so that my salary would be paid into my new account.

Last week he called me 5o say that the payment bounced back as my account shows frozen on his end, I went into the branch again today and the person said there is no hold on my account. I called my boss to try making the payment again he says it shows the same error. I called the contact Centre for assistance was transferred to 5 different agents only to be told that the department that can assist me is closed after spending over 30 minutes explaining the same issue to all these people. This morning I called the call Centre again, spent another 20minutes speaking to 2 different agents, the last person I spoke to said he needs to escalate the issue and they will contact me within 72 hours... What type os BS is this? Now I haven't gotten paid yet because this bank decides to freeze a new account for a reason no one can tell me.

I'm deeply disappointed and regret joining this bank. I have things to pay!!!!!!!! Someone needs to contact me asap or I am closing this account and spreading the word on how pathetic your customer service is!

FYI fica has already been done in the branch this is not why it is Frozen!!!!!