"Free" Bidvest Lounge Access Denied

I have a Platinum Credit Card with Nedbank as well as one for my partner off of my account, which allows for 8 "free" visit's into the Bidvest airport lounge when traveling. A couple of month's ago myself & my partner had a terrible experience with Nedbank & renewing his credit card's (He has a set off of my account as well as his Mother's); Nedbank could not get the renewal of the cards right, having to reorder & cancel multiple time's. Throughout all of this, my partner who is a professional athlete & literally travel's for a living tried using the card's in the Bidvest lounge only to be told he had to contact Nedbank, he went into the branch when returning home (multiple times) & eventually is was "resolved" & he was all clear to use his card's. We traveled on the 31st of Dec & upon trying to enter the lounge was told YET AGAIN his card's have an issue & he need's to contact Nedbank. I would therefore have to pay for him to enter the lounge, AFTER I had already swiped myself in & paid for our 2.5 year old; so I could not walk away at that point. I had to pay the R 210.00 for him to enter when we apparently have these service's offered to us already?! Taking my total to R 420.00. I am highly disgruntled & beside's the fact that I now have to go through the process again of "fixing" his card, I would like to request that Nedbank reimburse the R 210.00 I ended up having to pay. I look forward to how Nedbank chooses to resolve this issue.