********** withdrawals

Good morning I would like to put a complaint about Nedbank services. On the 25th December 2020 my bank card was swallowed at Dobsonville mall auto bank (nedbank). I immediately called the number *** to block my card at 11:06 am and it was confirmed blocked.On the 31st December when I went to withdraw my card had only R27.09 instead of R4664.91.I immediately lodged a complaint to the ***** unit and they took my details.I was told to wait for seven weeks before an update, no response received. I decided to call them on the 12th February2021 to enquire only to be told that my case was not registered. I had to start all over again and register my case and I was told to wait again for seven days.Again on the 26th February i called and I was told the outcome will be forwarded to the bank because the bank cannot be held liable for ********** transactions on my account. My concern is that the money was withdrawn after I have called and blocked the card.Now the say the cannot assist me. I will really appreciate if you can assist me with this case.

Regards Zikode Ncusana ***