********** withdrawal from my account

<p>Well on the 30th and the 31st I experienced an withdrawal from my account 2500 on separate occasion amounting to 5000 in total without notification, apparently it's was withdrawn by an atm in kwamashu via Nedbank application imali. my question is how did the person conducting the ***** incident managed to obtained my information, what security questions or passwords are used to approve such transaction. </p> <p>Spoke to a call centre agent pam via ***who basically told me I have to consider the money as a lost and there's nothing she can do, the only option I had was to fill In a affidavit at the police station to release camera footage. </p> <p>Visited the branch in the workshop durban kwazulu-natal reg no *** who basically could only provide me with a bank statement. all consultations are rude and unhelpful as if they never dealt with a ***** incident. ( training required) did not manage to capture names as I wanted the matter to be resolved. but there's one Indian lady who I literally wanted to **** up for her attitude. really unprofessional.</p> <p> </p> <p>Found some joy @ the branch in Smith Street reg no 1 ********** 09/06 consultation H. Ahmed ENQUIRIES who managed to assure me investigation will be conducted. I commend you for your service!!! yet not case number received.</p> <p> </p> <p>I FULLY INTEND TO APPROACH A LAWYER IF IM NOT CONTACT WITH RESOLUTION OR WAY FORWARD.</p> <p>Next step ombudsman and legal wise. I FULLY INTEND to get my money back. </p> <p> </p>