********** withdrawal

Its so unfair that a customer who works hard for there money everyday have to told sorry we cant help. My fiance's bank account was hacked or cloned or what u wana call it, nearly R3000 were withdraw from his account in JHB and he is in Port Elizabeth. Now the consultant that help him first told him he must check his account in 2 days after 2 days still no refund has been made called again and just get told they can't do anything about it. Its nearly 3 weeks now and not a single word from Nedbank. So must we just except it that our money is gone what type of bank are you?