********** transactions in my account

I have been banking with Nedbank for the past 14 years and i have always been loyal to them as a banker. However, I have noticed ********** transcation going off my account hidden as Airtime R1.50 transcation, some are written ABSA BDS transacation charging me R8.90. I went to the bank and I was promised that my money would be paid in full and to date it hasnt. I also tried to sort this with my "private banker" who told me to call the toll free number and basically do this myself.

I have been loyal to you guys for a long time and how i have been treated is not right. If this is not sorted, I am definitely taking my business elsewhere. Thanks