GB
Glenn B

1 reviews | Active since Oct 2017

25 Oct 2017, 09:48

********** Transactions

On the morning of Sunday the 15th at 9am i had two transactions valued at R2094 come off my account. These were marked as internet purchases. Although id never purchased or recieved any goods from said company i reported the ***** on Monday 16th with Nedbank. I cancelled my card immediately and the ***** division said they would get back to me in 3 days. Well its now 9 days later and ive heard absolutely nothing. The Milnerton Branch which took my complaint and said they would also follow up. NOTHING AGAIN. Shocking service but they are happy to take my inflated banking fees.

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Replies (3)
Nedbank
Nedbank's reply25 Oct 2017, 09:57
Official

Dear Glenn

Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:

Your identity number
Your account number

Alternatively you may email the required information to email: ***

Kind regards

Client Experience Team

Best regards,

Nedbank
Nedbank's reply27 Oct 2017, 14:20
Official

Good day

We thank you for allowing us to intervene and provide feedback regarding your complaint.


Should you be satisfied with our intervention it will be greatly appreciated if you would convert your complaint status.


We look forward to a long-lasting relationship


Kind regards
Client Experience Team

Best regards,

Nedbank
Nedbank's reply27 Oct 2017, 14:20
Official

Good day

We thank you for allowing us to intervene and provide feedback regarding your complaint.


Should you be satisfied with our intervention it will be greatly appreciated if you would convert your complaint status.


We look forward to a long-lasting relationship


Kind regards
Client Experience Team

Best regards,