********** transaction on my account

<p>Good Day</p> <p>Towards the end of 2016 I called your call centre to query certain transactions on my Credit Card statement. Whoever I spoke with insisted that it was transactions I have made online which I insisted could not have been as I never made any purchases at those times etc.</p> <p>I decided to stop using the card and only make payments towards it so I can clear the account. In December 2016 I made a lumpsum payment to clear the account. Then I noticed a transaction on the 14 December which I queried. The guy could not explain the details and put me through to someone else who also could not explain and then took the easy way out by saying their system is offline and he cannot help me further.</p> <p>Today when I logged onto my profile I notice that eventhough I cleared the account and stopped using the card long ago I have a big amount owing. I called the centre again. The guy couldn’t explain the transactions and said I must call internet banking. After being put through from pillar to post I eventually got through to a Sanet or someone who assisted me in advising that those are foreign transactions for online purchases and that its deducted automatically each month.</p> <p>I have NEVER authorized any online purchases for those Merchant names and do not know any of those companies. Furthermore upon checking the statements its deemed that this has been happening since Jan’15 to date. Yet everything I asked about it I was given a BS story.</p> <p>She assisted in sending me a dispute form with statements attached. I could not send the dispute as all the emails bounced back because her attachements was in the incorrect format. I called back and spoke to someone else who at first said I couldn’t be assist for whatever reasons and that I must take it up with the bank/branch. Only when I insisted on speaking to a manager did the consultant assist me by sending me PDF invoices from Jan’15 to Feb’16.</p> <p>I then decided to go into the branch after ending the call with her. There they printed all the invoices from Jan’15 to date asked me to mark off all the incorrect transactions which I did and then they called the credit card ***** division only to be sent the same form and to complete it and email it to them. I was then informed that I cannot query the account from Jan’15 as they can only query a transaction within 30 days from it appearing and that I must pay R150 non refundable investigation fee whether or not the dispute will or will not be resolved in my favour. So she only queried the current account of Jan’17 and said there was no option to make or add any notes when logging a dispute.</p> <p>I want to have this investigated from jan’15 to date. I want all these fees refunded to my credit card. I have NOT authorized these transactions and I have on numerous occasions queried this to be give BS stories from you staff everytime.</p> <p>The merchant names are gibberish to me i.e: GarcFresh.com Po Box 642, CPL(888) ********** LTD Room#902-905 Golden, Finecmplxn.com Po Box 642, infohealthygt.com St Johns Street, Firmndfb.com Po Box 642, Myslmchc.com St Johns Street, Finecmplxn.com Po Box 642, Purfgram.com 563 Country Lane etc.</p> <p> </p> <p>Transactions:</p> <p>24.01.15 – R79.82, Sprfabtrm.com Cetinjski PutBp</p> <p>28.02.15- R1065.92, Supmetabst.com 1339 Edison St</p> <p>11.04.15- R1172.19- Wellbnggls.com Main Street</p> <p>10.05.15- R1175.10- Purfgram.com 563 Country Lane</p> <p>08.06.15- R1237.10- Finecmplxn.com PoBox 642</p> <p>07.07.15- R1220.63- Finecmplxn.com PoBox 642</p> <p>05.08.15- R1252.61- Finecmplxn.com PoBox 642</p> <p>03.09.15- R1319.45- Finecmplxn.com PoBox 642</p> <p>02.10.15- R1370.79- Finecmplxn.com PoBox 642</p> <p>31.10.15- R1358.57- Finecmplxn.com PoBox 642</p> <p>29.11.15- R1402.23- Finecmplxn.com PoBox 642</p> <p>28.12.15- R1498.67- Finecmplxn.com PoBox 642</p> <p>31.12.16- R33.61- Myslmchc.com St Johns Street</p> <p>27.01.16- R1617.82- Finecmplxn.com PoBox 642</p> <p>24.02.16- R1496.73- Finecmplxn.com PoBox 642</p> <p>23.03.16- R1494.80- Finecmplxn.com PoBox 642</p> <p>20.04.16- R1406.64- infohealthygt.com St Johns Street</p> <p>09.05.16- R15.71- Firmndfb.com Po Box 642</p> <p>18.05.16-R 1535.48- GarcFresh.com Po</p> <p>16.06.16- R1501.57- GarcFresh.com Po</p> <p>28.06.16- R31.38- CPL(888) ********** LTD Room#902-905 Golden</p> <p>There are many more transactions until 17.01.17. Please investigate this and get back to me.</p> <p> </p>