********** transaction not reversed by Nedbank

In April I reported a ********** transaction that had taken place on my company debit card. After many follow up's and being transferred to 3 different departments - nobody seemed to be able to figure out if it was an online transaction or chip & pin. I finally received this email: Invalid Dispute (Case ***) - Dispute details<br> Transaction date: 19 April 2015<br> Amount: R373.30<br> Supplier: JETLINE ECOM MELROSE ARCH - We have analysed the above dispute and regret to advise that, in terms of the Card Association rules, we have no rights to raise a chargeback and dispute this transaction on your behalf for the following reason (s): - <br> The transaction is chip, therefore the card was present and PIN driven and we have no chargeback rights.<br> Under the circumstances we advise that this dispute has been closed and we recommend you address your <br> dispute directly to the supplier of the goods or service.<br> I NEVER had ANY dealings with JETLINE ECOM MELROSE ARCH or supp**** them or their agents with my card details. I NEVER visited their shop in Melrose arch either. I live in Pretoria. This is *****. And Nedbank doesn't care.