********** transaction

Their was a ********** transaction on my account. This all started with Microsoft i made a subscription in 2020 in October 2021 the transaction for the subscription went off on my account I contacted Microsoft subscription and get a refund as my son had a family subscription that I started using they refunded me with no problem. I cancelled the card which I used to make the subscription to be safe..Few weeks later the money went off my account again I contacted Microsoft again and they verified that it was not them. Nedbank then reversed the payment after a filled in a ***** document. They reversed the transaction a few minutes later the deducted the money again I contacted them filled in anther document and I haven’t heard back again. I had to open another account and pay my salary in to it the subscription sent my account into the negative and a get charged for every bounced debit order which is frustrating and the fact that I cancelled the card how could transaction still go ahead. I have been a happy nedbank customer for 10 years but this long drawn out dispute with them is driving me insane I would rather bank with a bank that strives to solve my problem in a timely fashion . I find it very sad the the only way to get things done at a company is to right a bad review