********** Online purchases without authority

M dissapointed the hellopeter does not have negative ratings...i have ***** on my accout which i reported 1st thing when i saw notifications on my phone. I called on the 17th/12 to block my card and open a ***** case. I was on hold for the ***** department for almost an hour till your IVR gave an option to leave a message and someone will call me back. I never received a call for almost a week and only when i called to follow up i was told i need a reference number (which i didnt have). Had to be on a call for an hour 30 minutes (i even have screenshots) to be assisted. Consultant gave me a ref number and advised it might take up to 3 weeks...i called in to follow up today and call was disonnected. Where is the customer service in this?

There were purchases made on my account which i know nothing about, i called u to notify u and this is how u treat us. I don't even receive the pop up messages for me to confirm if I'm the account holdet yet purchased were made whilst i was sleeping.