********** NEDBANK STAFF, Debitting my account without consent

I am very disappointed in Nedbank Service. I have used nedbank for many years. On the 31st of January 2020, nedbank debited me for an amount of R1605.69 3 TIMES on the same day making that a total of R4816,77. I DID NOT agree to this in writing or over the phone. I have 2 loans and a credit card with nedbank, i did make a payment arrangement with them to debit me for R298.54, R500 and R100. On the 1st of February NEDBANK debited me for the agreed amount, ontop of the incorrect amounts. I have been into the durban springfield branch and no one helped me i have called the call centre more than 5 times and i have still not got my money back, Today the 4 February i have still not got my money back for the incorrect debit orders of R1605.59 X 3. The service of netbank is disgusting, you are suppose to help clients, But instead you commit ***** and you dont correct it. I did not give nedbank permission to debit my account for the amount of R1605.59 3 times, to date i dont have the money back and i have other debit orders going off but now thanks to nedbank i dont have money in my account. Pathetic, i will never advise anyone to ever sign up for any nedbank services. I expect my Money back in my account by the end of the week, OR i will be reporting this matter.