********** loan on my name

I'm very frustrated and furious. I work really hard to keep my credit score clean and work very hard to keep a good financial standard. There is a loan that's reflects on my credit report ending with 4980 that I did not open nor have no clue where it is from and when I called the call center they don't see it reflecting under my name but this is blocking me from being able to get loan under my name. My question is how does a loan that is under your bank reflecting on my name and says it was open from 29 October 2020 and updated on 29 June 2021 by whom! I have no knowledge of this loan. There is no activity on the loan but it's reflecting on my credit score. There was an incident where a dealership had opened a loan on my account without me choosing a car with them without my consent and that issue was then resolved they had sent me proof that it was paid back it was opened 30th of October 2020 and the dealership had canceled and paid it back and was told it's paid up. This loan that I have no clue off was opened on the 29th October 2020 that cannot be a coincidence. If Nedbank does not fix this ASAP I will be taking this further.