********** DEDUCTION FROM MY NEDBANK ACCOUNT

I am a client of Nedbank since 1983. On Wednesday the 17th April 2019 at about 9H17, I received a call from an agent who claimed to be from NEDBANK anti-***** Unit. She told me that there is a debit order for R299 which requires my authorization. I was told then that, if I approve of the debit order I should press 2 on my cell phone and 1 if I disapprove. I did as instructed.I was given a number 300117/17 which I was told will be used to block any unauthorised debit order.

At 9H38, I received a message that R2500.00 has been deducted from my account.I rushed to my branch to ask for the reversal of the transaction and was told that it cannot be done.

My case was taken by the branch for escalation to the so called investigation unit of the bank. I am still waiting for the outcome of their investigation.

But my main concern is the fact that this transaction is reported to be NOT traceable and reversable. How on earth am I going to trust any call that comes from NEDBANK because some are from **********. Is my money SAFE in this bank.

The bank should do something so that it retains my trust and the trust of others who are victims like me.In my DENDRON branch of Nedbank there are 3 other similar ***** cases I am aware of since my experience.