********** Debit Orders and Bank Charges

I have been having **********, unauthorized debit orders taken from my Nedbank saving account for the past 5 months. because I do not pay a fee for notification, I was unaware of the charges. While searching for something else, I found the charges, along with R16 bank charge for each ********** debit order, (which there were 2 per month). When I went to Nedbank to have the charges reversed, they wanted me to pay R5 - R30 for each order to be reversed and R50 for each stop order, (which they could not guarantee would work) and they refused to reverse the bank charges for the ********** orders. Nedbank asked me to contact Hollards Insurance myself to find out why they were debiting my account but only gave me contact details for the orders after the branch manager called the trace unit.

The situation is still unresolved after 3 visits to Nedbank including visiting the branch manager. Because of this I promptly opened an account with Old Mutual and will close down my accounts with Nedbank as soon as possible. I have been with Nedbank for 11 years and am shocked at how they allow such ***** to carry on even when alerted to it and expressed no remorse or concern that it is a common practice, (obviously because they benefit from it, as does the ********** insurance company). I believe that the bank must have provided my account details to Hollards...how else would they have known which was the most susceptible account to target? Good bye Nedbank.