********** case handled poorly - thank goodness Nedbank employs people like Sifiso Nkabidne

First and foremost please let me explain that Nedbank would have only received 1 star however they are very fortunate to have Sifiso Nkabidne from the ***** department working for them. If it was not for Sifiso I would most certainly have rated 1 star and closed my card.

Herewith the details of my recent interactions with Nedbank -

Good day Sifiso,

***** Case Number 2020N0490

Firstly thank you for giving me your direct mail address to resolve my query completely. Secondly my apologies again for getting so frustrated, it has been a long road to get to this point. Thirdly I must just please point out that my husband has unfortunately also had a ********** activity with FNB previously however that only took 3 hours to sort out. I did not expect to still having this not resolved when my first call to Nedbank call centre was on 24 February – Case Number ***2.

My follow-up call to Nedbank was on 28 February – Case Number ***2 – and the person who answered (Nick) was quite helpful although he was surprised that upon my first call in that I was advised to complete a dispute form and send that in – completely the wrong information! Nick proceeded to call the ***** department and then put me through so that I could open up a case – Case Number 2020N0490.

My third call was today which was answered by yourself and thank you, my ***** case is now resolved as you have advised that the transaction has now been reversed.

That now leaves us at this point where I was charged a greenbacks fee on a card I do not and have never possessed. As explained I truly do not have the patience or desire to speak to the call centre yet again and do worry that I get incorrect information/transaction as I did with my first call.

This greenbacks fee also needs to be reversed. What has been confirmed by Nedbank call centre is that the card in question was issued at Regent House Branch which is in Durban! I am in Gauteng and never requested such card! What was confirmed by Mohau at ***** further to this is that although the card apparently shows as destroyed at the branch that the branch did not follow procedure and that the card was never blocked. The card was only blocked with my first call on 24 February.

Kindly reverse the greenbacks fee with immediate effect.

Again, I am noting that the amounts are not “huge” amounts by any stretch however it is the principle behind what has transpired. I am also left with that nasty notion that the ***** happened internally with Nedbank, not great to feel like that as a client.

Hoping that this last part does get resolved with urgency.

Thank you again for all your kind assistance it is greatly appreciated.

- Gilda ***