********** activity on account -not respolved

I family member had a ********** transaction on their Nedbank Cheque account.<br> The following day it was bought to my attention and immediately I phoned and cancelled the card.<br> I then proceeded to complete the necessary documentation to lodge a Card transaction dispute.<br> I was told it would take about 7 days. It is now 3 weeks and I am hearing back from no one! No correspondence unless I initiate it. My last 3 emails requesting updates have gone unanswered!<br> <br> Im sure I could have resolved this matter with the merchant directly as it seems certain of Nedbanks department are VERY useless. <br> Also I would expect interest on the outstanding monies to be paid. Absolutely terrible service!