OM
Orifuna M

1 reviews | Active since May 2016

30 May 2016, 19:34

********** account

<p>I found out that someone took a loan using my details at nedbank in February. I went to nedbank branch at midrand, I waited for more than two hours to be assisted and then the consultant told me to phone personal loan department. I was requested to send affidavit and some other documents and I did. After some few days I received a call from nedbank bank and I was told that indeed I am a victim and the loan is going to be cancelled. In march the money went off and I phoned nedbank I was told that the payment order is going to be cancelled. same thing happened in April and May. I phoned, went to the branch and I even went to the offices at new town but nothing has been done. At the end of each month I have to call the bank I bank with to reverse this debt order. The worse part is the debt collector just called me asking why am I not repaying the debt. I am so frustrated and I am scared that I might be blacklisted.</p>

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Replies (1)
Nedbank
Nedbank's reply31 May 2016, 06:30
Official

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards

Client Experience Team