********** Account

On Friday the 16th of October i received a notification from Nedbank that i have been activated on eNotes, and called to find out as i haven't been a customer to nedbank for years and they told me an account has been opened in my name at alberton. i told them that i did not open the account and did not lose my ID book and the account must be closed as it was opened **********ly and they told me they can only close account if is more than 7 days, how in the world must they wait 7 days to close account that is opened **********ly is beyond me. and now they say they cant close the account unless i go to alberton and am no way close to alberton and even after notifying them that the account is *****, i still get another notification that the card is ready for collection. i called alberton branch to speak to the manager and they told me he's not there and they took my numbers and promised to call me at that very moment even today am still waiting, i need the file to be send to my nearest branch so i can deal with the matter if the only way to close it is if i need to be there. how they opened the account with their finger print system in place, and no original ID. ..