*****elent transactions

On 25 Sept 2015 I got a sms from Nedbank that I had a transaction on my bank account for R500 for Team marketing?? When Iog online I found that several transactions since Jul 2015 went off my account. Total amoubt R19700...no sms notifications was received. Upon query it at the bank Monica Wessels inform me that its a *****elent card...they stop the card and forward the account to forensic dept. When I call to follow up Monica cant give me any updates....if I ask the branch manager, Erika van der Merwe whats happening withcmy account..\she would say..I dont know..Monica handle it...Its ***** on one of her clients account and she dont know or dont care...I am as a client been inconvenient...I have penalties on my account but no one cares...Really?? They refuse to give me a direct number or persons detail of who deal with the *****. They refer me to a call centre where I been transferred from pillar to post and a hour and a half later with still no progress. Can someone with authority contact me and speed up this mess...I want to close the account but was told I cant...I need to wait up to 8 weeks for this ***** to be sorted out. Herman ***"