1 reviews | Active since Mar 2009
*****elent NEDBANK
On my statement 22July2015 I was billed twice for R250 (R500) as a transfer. American Express was not to be reached by phone. I went to a Nedbank branch where the lady behind the counter struggled more than an hour to find out what is going on but had no success.<br> I emailed American Express and they responded by phone. Said the persons working with this are conveniently on leave. I must wait two days. After that I had to email again to get a response Ref ***4. They transferred to the cpocarddisputes@nedabnk and I emailed a dispute form to them. That is two months ago with no response. Allegedly it was a transaction at KFC. I never have ever bought KFC and do not know where even that suburb is in SA. <br> I challenge Nedbank to produce the security footage of KFC that I was ever there.<br> It has been more then two months I have not heard from the ***** centre Ref REMI ***.<br> It is clear as daylight the incident like this are just are just ignored, as it is most probably also an inside job.<br> As there is no customer service from Nedbank for American Express we just have to take this lying down and accept the ***** done on our cards.
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
