***** Transaction

<p>Good day,</p> <p> </p> <p>It was Sunday that I received a message that there was an Uber transaction on my account for over a R 1000. First question is how can it be so easy to de***** a cheque account, I didn't receive an approve it notification to my cellphone which usually comes through when a foreign transaction is being made.... </p> <p> </p> <p>Secondly called the 0 ********** 11 helpline because I logged a complaint online to reverse the transaction but nobody contacted me. The guy I spoke to told me he would cancel my cheque account and send me a new new card by Friday, I received no notification till date of my card being cancelled. He then told me he would log my call and send the documents through for me to reverse the transaction. I haven't received any of the documentation. I called again this morning and was told the complaint has been logged and it will take 72 hours to process. 72 hours to process a ********** transaction and reverse the money? Should that not be top priority?</p> <p> </p> <p>unfortunately I cannot do it myself due to the fact that the transaction is not even reflecting on my internet banking yet. Very poor service from Nedbank.</p>