***** on NEDBANK BUSINESS ACCOUNT - NEDBANK REFUSES TO INVESTIGATE

I have a small business account with Nedbank, this morning, while our accountant was reviewing the month's income and overheads, we came to find that R2372.28 is unaccounted for in the account. we logged onto the nedbank online banking website and tripple checked our statement of account against our accounting invoices, receipts and so forth. I contacted Nedbank call center and requested to go to Small business division, the consultant after listening to me advised that the amount of R2373.28 could be for bank and account fees, which is a load of bull****, i am charged every month on a regular basis for bank and account fees, and it never totals this ridiculous amount. she was not being any help and even when i requested an updated statement of account to be sent to me, she still has not sent it, this over an hour ago, i then requested that i be transferred to the small business accounts ***** division, another consultant told me taht i should not use the statement of account from the online banking tool as it may not be accurate, that i shoudl go to an ATM and pull a statement of account, then she told me that maybe the weekend transactions of this past weekend did nto reflect, yet i have every sms notification for every transaction and every single tranaction is lso listed on my statement of account on the online banking tool....she refused to lodge an investigation and told me to oull a statement from an ATM to reconcile. NO HELP WHAT SO EVER!!!!! this is unacceptable, money cannot simply vanish from accounts and nedbank staff refuse to help by giving BS answers to clients. IN THIS TIME OF COVID, MONEY JUST CANNOT GO MISSING FROM PEOPLES BUSINESS ACCOUNTS AND NEDBANK GIVES BULL**** ANSWERS TO THEIR CUSTOMERS WHEN THEY QUERY IT. NEDBANK NEEDS TO BE INVESTIGATED FOR THIS!