***** ON MY NEDBANK CREDIT CARD

I realised that my credit card was missing and on the 02 December 2018 i went to Nedbank branch in Wonderpark to block the card and register the ***** case, because i rely on the staff to follow peocesses thoroughly i was told that the card has been blocked and a case has been filled. On the third of January 2018, i went again to the branch now in Rosslyn to do a follow up, up review of my credit card statement i noted toll-gate transaction from the 10th December 2018 till 28 December 2018. The card was not blocked and the case was not registered.

Together with a staff at Rosslyn we completed forms to file ***** case again and i even requested the reference number again. On the 7th January 2019 i called ***** section to follow-up on the case, sadly the case was not filled and registered. I went again to the branch in wonderpark on the 14th January 2019 to do a follow-up. They confirmed that in three working days i will receive a call from ***** section. I did receive a call just on the fourth working day from Busi Manana just asking me simple detail and saying someone will call but not specifying when and who.

After i received notification from Diamond hill plaza that transactions were still going on till the 13th January with the same vehicle registration number HXN 262 NW which clearly is unknown to me, i decided to call ***** department again. Sadly they confirm a different case reference number than the previous one i received on the 7th of January. They further confirmed that the case was not yet allocated to anyone. Today as we speak i am being held hostage by a person who is freely roaming around with a credit card that is no longer legal as i have received a new one. Two credit card one with me, one with the onwer of HXN 262 NW white isuzu bakkie, two case numbers ( 2019A1753 and 2019A3209)

i AM SO FRUSTRATED, SO DISTURBED AND IN DISTRESS