***** on my account for Uber Eats Transaction

I would like to express my disgruntlement with the service I have received from Nedbank on CARD ***** that was conducted on my account. The ********** activity took form of an Uber Eats transaction on my account. Upon report the ***** to the bank, I was notified that it will take up to 6 weeks to conclude the investigation and the consultant will call to give an update. It’s not almost 2 months and I have not received any feedback. After being such a loyal customer for years I find this inappropriate. I can’t even apply for a new card as I am afraid that the same ***** would persist.