***** on account

Item: Nedbank
Rating: 1
Author: Rudolph Van de Merwe

I had online transactions happen on both my credit and cheque cards. First time I reported it the lady said I have to wait 24 hours. The next day another amount of money was deducted. They then said I have to cancel both my credit and cheque card and log a dispute with ***** department. This was on Friday. Now I have to wait up till 45 days for them to ask a merchant, in the USA, if the transactions are legit. It’s my card. I’m telling u they are not!! Now I have to be inconvenienced. And my dispute is still not logged on their system. Is banking security not high on Nedbank’s priority list??

Helpful (0)

Replies (4)

Nedbank's replyOfficial

13 Nov 2017, 13:54

Dear Mr Van Der Merwe

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

Nedbank's reply13 Nov 2017, 13:54

Official

Dear Mr Van Der Merwe

Kind regards

Client Experience Team

RVdM

Rudolph Van de Merwe's updateReviewer Update

13 Nov 2017, 14:42

Good day. Thank you. I just had someone send me an email.... requesting me to draw statements to show where the transactions took place. I sent through dispute forms with dates, amounts and the merchants details. Why should I send nedbank mu nedbank statements?

RVdM

Rudolph Van de Merwe's update13 Nov 2017, 14:42

Reviewer Update

RVdM

Rudolph Van de Merwe's updateReviewer Update

02 Dec 2017, 06:25

Dear Nedbank. Finally. After all you guys paid back the amounts that were initially removed from my account... just to have a larger amount deducted from the same company at exactly the same time. REALLY????? I expect this to be reversed immediately as you have had a whole month of researching that it is ***** and I do not think the process is to be repeated!!

RVdM

Rudolph Van de Merwe's update02 Dec 2017, 06:25

Reviewer Update

Nedbank's replyOfficial

02 Dec 2017, 08:30

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and the resolution manager will contact you about the way forward.

Kind regards

Client Experience Team

Nedbank's reply02 Dec 2017, 08:30

Official

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and the resolution manager will contact you about the way forward.

Kind regards

Client Experience Team