***** not taken seriously by a bank claiming to ha

In October 2014 I found out that ********** accounts were opened in my name at the Nedbank Greenstone Mall branch in Edenvale. I called them and asked them what I needed to bring to clear my name and they told me to bring an affidavit and a copy of my ID. So I do that and they tell me that they'll investigate and call me back to give me feedback. 2 months later I decide to return to the branch because I had heard nothing. When I'm there I find out that they haven't even begun the investigation and that they called the person who had opened the account. I mean if it's a ********** account why would you call the person who opened it if the real person had already given you their contact details? Again they tell me that they'll contact me with feedback. Take note I tweeted this. And even in my tweets they said that they'll investigate. Still waiting. My mom called again at the beginning of this year to find out how the investigation is going. They told her it was still pending. I tweeted again in frustration and they said that they'd see to it. I call Nedbank again today. They put me on hold forever only to find out that all the documents I gave them aren't on their system.